Frequently Asked Questions

The fastest way to reach us is to send an email to info@kristalmeester.nl

We can also be reached by telephone on +31 (0)85 225 045 9

At Kristalmeester you can pay online safely and easily. During checkout, you simply choose the payment method you prefer.

From the Netherlands, iDEAL / Wero is the fastest way to pay. If you order from Belgium, you can use Bancontact and Belfius, and from Germany and Austria you can pay with SOFORT. We also accept PayPal, the credit cards Visa, Mastercard, and American Express, and you can pay with Maestro.

Would you rather receive your gemstones first and pay afterwards? That is possible with Klarna Pay Later.

All payments are processed through a secure connection. As soon as your payment has been received, we pack your order with care. Do you have a question about paying? Feel free to send a message to info@kristalmeester.nl, we are happy to help.

Yes, you can. Would you like to see your gemstones at home first and pay afterwards? Then choose Klarna Pay Later during checkout.

We ship your order right away on the next shipping day. Klarna will then send you a payment request, so you can pay at your leisure once your package has been delivered. Klarna performs a quick check during checkout, so this option may not be available for every order.

Do you have a question about paying later? Feel free to send a message to info@kristalmeester.nl, we are happy to help.

These days we no longer include a printed description in the package. We used to do so with great pleasure, but it took a lot of time for every stone and, above all, a great deal of paper. Because we like to work as sustainably as possible, we made the conscious choice to let that go.

Fortunately, you will not miss out on anything. On every product page you will find an extensive description of the stone's meaning, properties and care, so you can read all about it at your leisure at home. Would you like to look up a stone or simply browse around? Our Gemstones ABC lists all our gemstones neatly in alphabetical order. That way you always have all the information at hand, long after your package has been delivered. And if you still have a question about your stone? Feel free to let us know, we are happy to help.

We do our best to get your order to you as quickly as possible. As soon as your payment has been received, we carefully pack your parcel and ship it within three working days. As a rule, our parcels go out on Monday morning, Wednesday morning and Saturday morning, so your order is usually on its way in no time.

You will always receive a Track&Trace code, so you can follow exactly where your parcel is. We keep you updated by email on every step of the shipment.

For shipping and delivering your order, we work with Sendcloud and PostNL. During holidays and vacation periods, shipping days may vary slightly.

Shipping costs the Netherlands

If you order a small piece of jewelry or a single stone, your order will often fit in a letterbox parcel. Larger orders are sent as a standard parcel. The following rates apply to shipping within the Netherlands:

• Letterbox parcel via PostNL: €4.35
• Standard parcel via PostNL: €6.70
• Delivery to a PostNL service point: €6.50
• Registered shipping via PostNL: €7.95
• Free shipping on orders from €65

The options available for your order are shown automatically at checkout.

Shipping costs Belgium

• Parcel to Belgium: €8.95
• Free shipping on orders from €90

Shipping costs Germany

• Parcel to Germany: €9.95
• Free shipping on orders from €100

Shipping costs other European countries

We are happy to ship your gemstones beyond the Benelux and Germany too. The rate depends on the destination country. Once your order exceeds the amount listed, you pay no shipping costs at all.

Letterbox parcels are only available within the Netherlands. International orders are always sent as a parcel, so your gemstones arrive well protected and with Track&Trace.

Good to know

We do our best to ship your order within 2 to 3 business days. All shipping costs listed include VAT, and the price shown at checkout is always the one that applies.

Is your country not listed, or do you have a question about shipping? Feel free to send a message to info@kristalmeester.nl, we are happy to help.

We ship your package on fixed shipping days. As a rule, all orders leave our door on Monday morning, Wednesday morning, and Saturday morning via PostNL. If you order on a Tuesday, for example, we carefully pack your gemstones on Wednesday morning and your package is on its way that same morning.

Why fixed shipping days?

By bundling our shipments on three days a week, the courier needs to stop by less often. That means fewer transport movements and less emissions, so we keep the footprint of your order as small as possible. A small choice that fits well with the natural gemstones and crystals we sell.

Tracking your package

As soon as your order has been shipped, you will receive an email with a Track&Trace code. That way you can see exactly when your gemstones will be delivered.

Good to know

Around public holidays and vacation periods, our shipping days may differ slightly. If that is the case, you will read about it on the website or we will let you know by email. Is there an order that really cannot wait a day? Send a message to info@kristalmeester.nl and we will see together what is possible.

We understand that you would like to pick up your gemstones in person, but unfortunately that is not possible at the moment. Kristalmeester is an online store without a physical shop or pickup point, so we ship all orders by mail.

The good news: we pack your gemstones with great care and ship three times a week, on Monday, Wednesday, and Saturday. You will receive an email with a Track&Trace code, so you can follow exactly when your package will be delivered.

Do you have a question about your order or about one of our stones? Feel free to send a message to info@kristalmeester.nl, we are happy to help.

No worries, it happens. Just let us know as soon as possible and we will see what we can do for you. Send an email to info@kristalmeester.nl with your order number and the correct address. If your package has not been shipped yet, we will gladly update the address for you.

Since we ship our packages on Monday, Wednesday, and Saturday, there is usually still a little time to pass it on. If your package is already on its way, unfortunately we can no longer change the address. In that case, check via your Track&Trace code whether you can still adjust the delivery with the carrier, for example by picking up your package at a service point. If you get stuck, feel free to send us a message and we will help you figure it out.

We are sorry your package has not arrived yet. Fortunately, in almost all cases it works out fine. Here are the most common causes.

Status "delivered", but nothing received?

This is what we hear most often, especially with mailbox packages. PostNL sometimes marks a package as "delivered" while it is still in the courier's van. We understand that this is very confusing. In our experience, the package is almost always delivered the next day. A little patience is usually the solution in this case.

Still nothing?

If your package has not arrived the following day either, please check whether the address in your confirmation email is correct and whether it may have been left with a neighbor. Then send an email with your order number to info@kristalmeester.nl. We will open an inquiry with the carrier and look for a solution together with you. In the end, we always sort it out, you can count on that.

Yes, we would love to. A gemstone makes a beautiful gift, and we make sure it arrives that way too.

In your shopping cart, you can indicate per product whether you would like it gift-wrapped. This is available for a small additional fee. We then wrap your gemstones with care, so the recipient can unwrap the gift right away.

Would you like to add a personal card? During checkout, write the text you want on the card in the comments field. We will write it down for you and neatly add it to the order. That way you give not only a gemstone, but also a personal message.

Exchanges are possible to a limited extent. Have you received your order and would you prefer to exchange a product for a different stone or piece of jewelry? Then send an email to info@kristalmeester.nl within 14 days of receipt, with your order number and the product you have in mind. We will then look together at what is possible.

Good to know: for an exchange, we have to charge the additional shipping costs, and any price difference will be settled with you. The product you return must be unused and in good condition, so we can give it a lovely new home.

Would you rather simply return a product? That is possible within 14 days of receipt. You can read how this works under the question "How can I return my order?".

Not happy with a product after all, or is it not what you expected? No problem. After receipt, you have 14 days to cancel your order without giving a reason, and then another 14 days to send the product back to us.

How to register your return

Register your return on our Shipping & returns page by entering your order number and postal code. Does that not work? Then an email to info@kristalmeester.nl is all it takes. Please clearly state your order number, so we can process your return for you right away.

You can send the return package to:

Kristalmeester
Belenhoeve 8
5708 VB Helmond
The Netherlands

Good to know

You will receive the full order amount back, including the original shipping costs. Only the cost of sending the package back is at your own expense; this is approximately €7.25 per package, depending on your carrier. As soon as we have received your return in good order, we will refund the amount within 14 days of registration.

Please return the product with all accessories and, where reasonably possible, in its original condition and packaging. Pack your gemstones well, so they survive the journey back to us in one piece. If a product is damaged, or the packaging is damaged more than necessary to inspect the product, we may unfortunately have to charge for that reduction in value.

Would you rather exchange a product for a different stone? Then read the question "Can I exchange a product?". And if you have any other questions about your return, feel free to send us a message, we are happy to help.

Would you like to return a product? First register your return via our Shipping & returns page or send an email with your order number to info@kristalmeester.nl. You can then send your package to:

Kristalmeester
Belenhoeve 8
5708 VB Helmond
The Netherlands

Please include a note with your name and order number in the package, so we know right away who the return is from and can refund the amount quickly. Pack your gemstones well, so they survive the journey back to us in one piece. Thank you in advance!

As soon as your return has arrived, we check the products and send you a confirmation by email. We then refund the amount within 14 days via the payment method you used. Usually this is much faster, but depending on your bank or payment provider it can take a few days before the amount shows up in your account.

You will receive the full order amount back, including the original shipping costs. Only the cost of sending the package back is at your own expense.

Have you received the confirmation, but the amount is still not in your account after 14 days? Send an email with your order number to info@kristalmeester.nl and we will look into it for you right away.

We are sorry to hear that, this is of course not how it should be. We pack every order with great care, but unfortunately things can sometimes go wrong along the way. The good news is that we are happy to sort this out for you quickly.

Send an email to info@kristalmeester.nl with your order number and a clear photo of the damaged product and, if possible, of the packaging. Preferably do this as soon as possible after receipt, so we can take care of it right away. You do not need to send the product back first; we will let you know what the best solution is, for example a replacement or a refund.

Please keep the damaged product and the packaging until we have been in touch. Sometimes we need them for the carrier.

We do not offer a warranty on loose gemstones, minerals, and crystals. They are natural products: every stone is unique, with its own color, shape, and sometimes small imperfections or fracture lines. That is part of a genuine, untreated stone and is exactly what makes it special. Stones can also be damaged when dropped or knocked, just like glass.

What you can expect from us: we carefully check every stone before packing it with care. If something is not right when your order arrives, for example damage that occurred in transit or a stone that does not match what you ordered, send an email with your order number and a photo to info@kristalmeester.nl as soon as possible. We will then look for a suitable solution together.

Jewelry does come with a warranty; you can read about it under the question "How long is the warranty on jewelry?".

Our bracelets, necklaces, and pendants come with two months of service, starting on the day you receive your order. If something goes wrong during that period, for example a clasp that does not work properly or an elastic band that comes loose, we repair or replace the jewelry free of charge. Send an email to info@kristalmeester.nl with your order number and a photo, and we will quickly let you know how we will solve it. In addition to this service, your statutory warranty always applies.

Elastic bracelets

Our gemstone bracelets are strung on thin elastic, so they fit comfortably around your wrist. That elastic is a part that naturally wears: with daily wear it stretches over time and can eventually snap. You can extend its life considerably by gently rolling the bracelet over your hand instead of pulling it, and by taking it off when showering, exercising, and sleeping. That way you can enjoy your stones for a long time to come.

Are you looking for a particular stone, but cannot find it in the webshop? Feel free to ask us. We have more gemstones, minerals, and crystals in stock than we show online, so there is a good chance we can help you after all.

Send an email to info@kristalmeester.nl and tell us which stone you are looking for and in what form, for example a tumbled stone, a cluster, or a piece of jewelry. If you have a photo or an example, please include it. We will then check what we have for you and, whenever possible, send you a photo of the stones you can choose from.

If we do not have the stone in stock, we will let you know honestly and are happy to suggest an alternative.

We regularly receive a photo with the question which stone it shows, and we completely understand that curiosity. Unfortunately, this is something we cannot help with. Reliably identifying a stone is not possible from a photo: many stones look very much alike, and characteristics such as weight, hardness, luster, and the way light passes through the stone can only be judged with the stone in your hand. We would rather give no answer than a wrong one.

What does work well: take your stone to a gem and mineral show. Dealers and collectors there can examine your stone up close and are usually happy to share their knowledge. Online forums and groups about minerals and gemstones are also a good place to get a quick, well-founded estimate, especially if you post a sharp photo taken in daylight and mention where the stone came from.

Did you buy a stone from Kristalmeester and would you like to know more about it? Then we are of course happy to help you at info@kristalmeester.nl.

No, unfortunately not. We source our gemstones, minerals, and crystals very carefully, directly at the source or from dealers we know well and who stand for fair and responsible mining. That is the only way we can be sure where every stone comes from and under what conditions it was found. For that reason, we do not take over collections or individual stones from private individuals, even if they are beautiful or special.

Would you like to part with your collection? A gem and mineral show, a collectors' group, or an online marketplace is usually the best place to find it a good new owner.

Yes, gladly. Not sure which stone suits you, looking for support with something specific, or simply curious about a stone that appeals to you? Send your question to info@kristalmeester.nl and you will receive a personal answer as soon as possible. In addition to many years of experience with gemstones, we have completed a three-year training in energetic gemstone science, so we can advise you with real expertise.

You can of course also explore on your own. Type a theme you are looking for support with into the search bar at the top of the website, for example calm, sleep, confidence, or protection, and you will immediately see which stones match. For every stone you can read in depth about its meaning and properties, and in our collections by Chakra and zodiac sign you will quickly find a stone that suits you.

Please note: gemstones can offer support on an emotional and energetic level, but are never a substitute for medical or professional care. If you have any complaints or concerns, always consult your physician.

Gemstones absorb energy from their surroundings and from you. By cleansing and charging your stones now and then, they keep feeling fresh and powerful. It does not have to be complicated; a few minutes of attention is all it takes.

Cleansing

Place your stone overnight on a small dish of Hematite Chips, the safest method and suitable for every stone. Smoke from Sage or Palo Santo also works well: simply hold your stone in the smoke for a moment. Running water is an option too, but only for stones that can handle it; soft or porous stones such as Selenite, Malachite, and Pyrite are best kept dry. Never use salt or salt water, as it damages many stones.

Charging

After cleansing, place your stone on Rock Crystal Chips or in the light of the moon. Sunlight charges as well, but it fades the color of stones such as Amethyst, Rose Quartz, and Citrine, so keep it brief or choose the moon instead.

How often? With daily use or wear, about once a week; otherwise once a month, or whenever a stone feels duller or heavier than you are used to.

For every stone on our website, the Care section tells you exactly what is and is not possible. Would you like to read more? Our blog The cleansing and charging of gemstones explains all the methods in detail.

No, Kristalmeester is an online store and does not have a physical shop you can visit. We sell all our gemstones, minerals, and crystals online and ship them to you with care.

We understand that you would prefer to hold a stone in your hand first. That is why we photograph our stones as honestly as possible, so what you see in the photo is what you receive at home, and describe the dimensions and special features of every product. Torn between a few stones, or would you like to know more before you order? Send a message to info@kristalmeester.nl and we will gladly help you with personal advice. And if a stone turns out not to be right for you at home, you can return it within 14 days.

We sell products that the earth gives us, and that comes with responsibilities. That is why we try to make conscious choices at every step of our work, from sourcing a stone to the moment your package lands on your doormat. These are the choices we have made.

Fair sourcing

We source our stones with care, directly at the source or from dealers affiliated with organizations such as Fair Trade Minerals and Gems, who guarantee good working conditions and a fair income for the people who mine the stones. We attach great importance to mining that takes the environment, the surroundings, and the people who live there into account.

Packaging

Our shipping boxes and packaging materials are made from recycled material. We seal the boxes with paper tape, the bubble wrap is biodegradable, and the green packing peanuts we use as filling can simply go in the organic waste.

Less paper

We no longer include printed gemstone descriptions in the package. That used an unnecessary amount of paper. Everything you want to know about your stone can be found in detail on our website.

Less transport

We do not ship daily, but bundle our packages on three fixed shipping days per week. That way the courier needs to stop by less often and we keep the emissions of your order as low as possible.

Do you have an idea for how we can do even better? We would love to hear it at info@kristalmeester.nl.

Behind every gemstone is a story of the people who brought it out of the ground, often in countries where that work is hard and poorly paid. We believe the people who mine our stones deserve a fair price for it, and that nature should not have to pay the bill. That is why we source with care and look beyond the stone itself.

Kristalmeester is a proud member of Fair Trade Minerals & Gems (FTMG), a non-profit organization that has promoted fair trade in minerals and gemstones since 2009. FTMG is committed to good working conditions and a fair income for miners, and to restoring nature around the mines. Since its founding, projects have been started in South America, Africa, Honduras, and Australia, among other places.

As a member, we prefer to buy from dealers affiliated with FTMG, or directly at the source where we can see for ourselves how the work is done. That way you know that the stone you buy from us is not only beautiful, but was also found with respect for people and nature.

Very reliable, and we are glad about that. A review is only worth something if you can trust that it is real. That is why we do not manage our reviews ourselves, but have them collected independently by WebwinkelKeur, the Dutch trustmark for online stores.

Here is how it works: after an order, you automatically receive an invitation to write a review, and you confirm your email address before your review is published. Reviews from customers invited this way are labeled "verified customer". We cannot edit or delete reviews; positive and negative reviews are both published right away. WebwinkelKeur also screens for suspicious reviews and investigates reports from customers. You can read exactly how this works on the WebwinkelKeur website (in Dutch).

Our customers receive no discount, gift, or other reward for writing a review. So what you read is the honest experience of fellow gemstone lovers. Have you ordered from us? Then we would love for you to share your experience, even if something could have been better. That is how we learn.