Shipping & returns

 

 

Shipping

Kristalmeester strives to ship products within three working days after receipt of payment. Should the delivery be delayed for any reason you will receive a message through your supplied email address. Kristalmeester uses Sendcloud and PostNL to send your order. You will always receive a Track&Trace number so you know exactly where your order is!

 

Shipping costs The Netherlands

  • PostNL Mailbox parcel €4,95
  • PostNL Standard parcel €6,25
  • PostNL Registered mail €9,50

Shipments over €65,- are free of charge.

 

Shipping costs Belgium

Shipping packages to Belgium always costs €9,50

Mailbox packages will not be shipped to Belgium. 

Shipments over €100,- are free of charge.

 

Shipping costs Germany

Shipping packages to Germany always costs €9,95

Mailbox packages will not be shipped to Germany. 

Shipments over €100,- are free of charge.

 

Returns

If you want to return your order then that's no problem at all. Remember to contact Kristalmeester first by sending an email to [email protected] and provide the information below:

Name:
Order number:
Which products are being returned:
Reason for return:

After your order arrives, you have 14 days to return it. The costs of the return are for your own account, and is at your own risk. If the products are damaged or lost in transit, we can't help you further. Please make sure the products are packed very well. 

Once we have received and processed your return we will send you a confirmation. You can expect the purchase amount within 14 days on the account you used for payment. 

You can send the return package to:

Kristalmeester
Belenhoeve 8
5708 VB Helmond
The Netherlands

Exchanging products is unfortunately not possible. If you want to receive another product we kindly ask you to place a new order.

Do not forget to include your order number and your name in your return shipment. Without this information we can not process your return.