Shipping & returns


Kristalmeester strives to ship products within three working days after receipt of payment. Should the delivery be delayed for any reason you will receive a message through your supplied email address. Kristalmeester uses Sendcloud and PostNL to send your order. You will always receive a Track&Trace number so you know exactly where your order is!

Shipping costs The Netherlands
  • PostNL Mailbox parcel €4,35
  • PostNL Standard parcel €6,50
  • PostNL Registered mail €8,95

Shipments over €65,- are free of charge.

Shipping costs Belgium
  • Shipping packages to Belgium always costs €8,95
  • Mailbox packages will not be shipped to Belgium.

Shipments over €90,- are free of charge.

Shipping costs Germany
  • Shipping packages to Germany always costs €10,95
  • Mailbox packages will not be shipped to Germany.

Shipments over €100,- are free of charge.


It can happen that you want to return your order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order. Whatever the reason, you have the right to cancel your order 14 days after receiving it without specifying a reason.

You have another 14 days after cancellation to return your product. You will then be credited for the full order amount including shipping costs. Only the cost of return from your home to the webshop is for your own account. These costs are approximately €7.25 per package, for the exact rates please consult the website of your carrier. If you exercise your right of return, the product will be returned to Kristalmeester with all delivered accessories and - if reasonably possible - in its original condition and packaging. To exercise this right you can register the return shipment on this page by entering your order number and zip code. You can also contact us at [email protected]. We will then refund the amount due within 14 days after notification of your return if the product has already been received in good order.

If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass on this depreciation of the product to you. So please treat the product with care and make sure it is properly packaged when you return it.

You can send the return package to:

Belenhoeve 8
5708 VB Helmond
The Netherlands

Exchanging products is unfortunately not possible. If you want to receive another product we kindly ask you to place a new order.

Return products

Enter your order number and your zip code below. Then select the products from your order that you would like to return.