Shipping & returns

 

 

Shipping

Kristalmeester strives to ship products within three working days after receipt of payment. Should the delivery be delayed for any reason you will receive a message through your supplied email address. Kristalmeester uses Sendcloud and PostNL to send your order. You will always receive a Track&Trace number so you know exactly where your order is!

 

Shipping costs The Netherlands

  • PostNL Mailbox parcel €4,95
  • PostNL Standard parcel €6,75
  • PostNL Registered mail €9,95

Shipments over €75,- are free of charge.

 

Shipping costs Belgium

Shipping packages to Belgium always costs €9,95

Mailbox packages will not be shipped to Belgium. 

Shipments over €100,- are free of charge.

 

Shipping costs Germany

Shipping packages to Germany always costs €10,95

Mailbox packages will not be shipped to Germany. 

Shipments over €100,- are free of charge.

 

Returns

If you want to return your order then that is of course no problem. Make sure that you first register your return below. Enter your Order Number, then your zip code and select the products you want to return. Kristalmeester will then automatically receive a message of your registration. 

Please note! After arrival of your order you have 14 days to return it. The cost of the return is for your own account, and is at your own risk. If the products are damaged or lost on the way we can not do anything with it. So make sure that the products are well packed.

Once we have received your return we will send you a confirmation. You can then expect the purchase amount within 14 days to be refunded to the account used for the payment.

You can send the return package to:

Kristalmeester
Belenhoeve 8
5708 VB Helmond
The Netherlands

Exchanging products is unfortunately not possible. If you want to receive another product we kindly ask you to place a new order.

 

Return products

Enter your order number and your zip code below. Then select the products from your order that you would like to return.
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